QuoraStone

Warranty.

Quorastone will warrant from the original date of installation, material that fails due to any manufacturing defect when fabricated and installed by a Quorastone Authorized Fabricator.

This warranty applies to the repair and replacement of failed material that has been permanently installed in the interior of your residence. The option to repair or replace the material is at the sole discretion of Quorastone.

This Residential 15-year warranty is available only to the original owner of a single-family residence in which Quorastone has been originally installed. In the case of a newly constructed single-family residence, this warranty is available to the “first” owner purchasing the residence with Quorastone permanently installed.

Please register your Quorastone product within 30 days after installation in order to activate your warranty. Simply complete the online form made available at www.quorastone.com. If there is no record of your warranty, you must provide proof of purchased in the form of a copy of the original receipt or invoice showing the name of the Owner, Authorized Dealer, and /or Fabricator. If the above documentation is provided, Quorastone will fully honor this warranty even though no warranty has been filed. You must agree to cooperate with Quorastone in the inspection of the product and help us perform our obligations under this warranty.

This warranty is transferable under the following conditions

The original or first owner must have initially registered the warranty with Quorastone as mentioned above. The original or first owner must submit to Quorastone in writing, the name, address and phone number of the new owner. The new owner will receive a prorated 10 year limited warranty, which is prorated from the original date of installation. Under no circumstances will the transferred warranty exceed ten (10) years from the date of the original installation.

Terms and Conditions

  • This warranty applies to Quorastone Quartz Surface materials only and does not apply to any other products, including other quartz products manufactured or supplied by any other party, except Quorastone.
  • This warranty only applies to Quorastone Quartz surface materials that have been permanently installed in the interior of a single-family home and have not been moved from their original installation.
  • If you decide that you do not like the colour during or after installation, that decision is not covered under this warranty
  • This warranty does not apply to any residence where the owner is not the occupant.
  • This warranty does note apply to any materials and/or services that have not been paid in full
  • This warranty only applies to the Care and Maintenance guidelines provided by Quorastone. Care and Maintenance guidelines can be found at www.quorastone.com. Please note, these guidelines may be revised from time to time as new products for care come on the market.
  • To request service under this warranty you must contact the company who sold you Quorastone within 10 days of the failure of Quorastone surfacing materials.
  • In the event that Quorastone Quartz materials fails due to a manufacturing defect, it will be Quorastone’s sole discretion whether to repair or replace such materials. Quorastone will find the best possible result. No representative, dealer, salesperson, distributor, fabricator or any other person is authorized to make any warranty or promises on behalf of Quorastone with respect to Quorastone products.

Warranty Exclusions

  • This warranty does not cover use for any commercial purposes. Commercial use includes but is not limited to, use in a store, rental properties, office or any other place of business.
  • All outdoor or non-interior applications, regardless of coverage or exposure to the elements.
  • Products used as flooring material
  • Improper use or abuse, which includes but is not limited to, damage from mishandling of the product, damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from improper care and maintenance. Please note that Quorastone quartz surfaces will not crack unless an external force or interaction causes the crack such as impacts, uneven cabinets or flooring, structural settling or movements, thermal shock from the use of crock pots, skillets or other hot items placed directly on the Quorastone surfaces. Therefore, cracks are not covered by this warranty.
  • Labor to remove, fabricate, and/or reinstall Quorastone or other similar services necessary to complete the replacement or removal of the defective material. Including but not limited to, additional modifications such as plumbing, electrical, tile, cabinets, flooring, etc that may be necessary to repair or replace the Quorastone material is not covered under this warranty.
  • Chips or other excessive impact damage in the product.
  • This warranty does not cover scratches. Although Quorastone is very hard material and highly scratch resistant, it is not scratch proof. Proper care must be exercised, for example, using a cutting board as part of your care and maintenance.
  • Improper fabrication and/or installation are the sole responsibility of the fabricator and/or installer.
  • Any defects that were visible at the time of fabrication and were not avoided during fabrication. It is the fabricators responsibility to ensure a visual inspection is performed of all materials prior to fabrication and installation
  • Seam appearance or seam performance, adhesives, caulk, or other accessory items. Once the product is installed, the two main reasons for a seam to separate or to crack are due to shifting or movement of the substrate, cabinets or foundation, and thermal shock. Thermal shock can occur when a hot pan dish or other receptable or object is left on the countertop for more too long. Trivets or hot pads should always be used. These issues are not considered material defects and are subject to proper care and maintenance by the owner.
  • Any chemical damage.
  • Any creative use of the material, which includes bending and curving.
  • Material that has been fabricated or reduced in thickness.
  • The installation of sinks.
  • Securing mechanical fasteners directly into the material.
  • Any problems caused by inadequate support for the installation. Including, overhangs in excess of the recommendations provided by Quorastone which are not supported.
  • Any chips or cracks that are a result of “dry” cutting or polishing.
  • Mitered edges where the joint is not cut correctly.
  • The altering of any manufactured applied finish. Issues that arise from this practice are the sole responsibility of the fabricator.
  • Natural variations in the color, size, shape and distribution of the pattern of the natural quartz or natural variations in the background tone. These characteristics are inherent and unique to the product. Colour samples provided to consumers, dealers and fabricators are only representative and not an exact replication of what will be installed in your home.
  • Quorastone is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, and architectural/engineering design, and structural movement, acts of vandalism or accidents.
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